Frequently Asked Questions
Q: Does your stuff need to be refrigerated?
A: No! You can refrigerate if you want to minimize the oil separation, but it's not necessary.
Q: Is your stuff gluten-free?
A: Yes! All our nut butters and energy bites are gluten-free, although we do not use certified gluten-free oats in the energy bites.
Q: How much is shipping?
A: It's free if your order is $39 or more. Below that it is a $10 charge. You can also find us on Amazon Prime. Full disclosure, they are a little higher priced on Amazon, but shipping there is free for any amount.
Q: When will my order ship?
A: We ship every business day. Over 90% ship next day or even same day!
Q: Do you ship internationally?
A: No, US addresses only.
Q: Should I be considered about product temperatures in transit?
A: No, not with the nut butters anyway. They hold up well even in very hot and very cold temperatures. The energy bites, to be honest, we are still figuring out how best to ship in the hot summer months. The last two summers we have taken them out of the e-store altogether. We're a work in progress at Nutty Novelties...
Q: How does Popcorn Works pickup work?
A: You can pick up any sized order for free at our facility in Telford PA (336 W Broad St, where we share space with Popcorn Works). Orders are usually ready within 1 business day, and we will send a confirmation email/text when it's ready to pickup. When you get to the counter at Popcorn Works, just let us know the name you ordered under and we'll hand it over.
Q: How does event pickup work?
A: This one's a little tricky just because certain items (especially custom items) aren't available at our events, and also we need you to leave us a note or send us an email stating which event you'd like to pick up from. But other than that it's free for any amount and a great way to breeze through that farmers' market!
Q: Can I make my own sampler?
A: Yes! Order a custom sampler! Be sure to leave us a note as to which varieties you'd like.
Q: Why is there oil on the top?
A: They're all natural nut butters. Oil separation is natural. The oil can be swirled in (recommended), poured off, and you can refrigerate to keep the separation to a minimum going forward.
Q: What's the difference between Pure and Classic PB?
A: Just salt. Pure is unsalted, Classic is lightly salted (about half the salt of other brands), and we make both in a Crunchy version as well.
Q: Are tree nuts and peanuts processed on the same equipment?
A: No. Everything is made in a shared facility, but tree nut butters are not made on the same equipment as any peanut butters. Our tree nuts (almonds, cashews, pistachios, walnuts), however, are processed on the same equipment together.
Q: Where do your nuts come from?
A: Our peanuts are grown in Edenton, NC. Our almonds, pistachios and walnuts are from California, and our cashews are from a fair-trade farm in Brazil. (Cashews don't grow in the US at all. They require tropical climates.)
Q: Why are some of your products not vegan?
A: We wish they all could be, too. There is a dairy product in the butterscotch, cinnamon and white chocolate drops that we use, and honey is also considered an animal product by most vegans. Our products that ARE vegan are: Pure PB, Pure Crunchy PB, Classic PB, Classic Crunchy PB, Organic PB, Chocolate PB, Almond Butter, Dark Chocolate Almond, Cashew Butter, and Pistachio Butter.
Q: What's your best seller?
A: Good old Classic Peanut Butter is our best seller by FAR. We make 18 different nut butters, and Classic PB is almost 50% of our whole business.
Q: Is your product made on any shared equipment with Popcorn Works products?
A: No! We share a building but do not cross paths with them in production.
Q: What is the shelf life of your products?
A: Our nut butters are dated 9 months from date of production. Our Energy Bites are dated 2 months from date of production. We always try to ship the freshest product possible!
Q: What if there's a mistake in my order?
A: Just let us know. Email firstname.lastname@example.org and we'll make it right. Photos are helpful if applicable. We pack all our online orders by hand and apologies in advance that we aren't QUITE perfect!
Q: I love this stuff. How can I get more?
A: This is our favorite question. Check out the Retailers tab above and enter your zip code (we are mostly in and around Philly), or check out our Events schedule, or, shop right here!
Still have a question? Use that Contact Form at the top right. We'll get back to you as soon as we can. We're glad you're here!